All truck orders are shipped TAILGATE delivery which means the items must be taken off the truck by your team. If you would like to receive inside delivery, it must be specified at time of quote or actual order. Inside delivery has an extra charge and it means the trucker will bring your items just inside the receiving door. He does not take it to your classroom.
We have found we can often save you money by taking the extra time to verify actual freight at time of order. All freight discounts are passed on to you. Freight quotes are valid for 2 weeks.
Things are not always is as they appear. We believe it is better to show the lowest prices we offer and the actual shipping cost so you can make an informed decision. Often our total is less than those who offer free freight. Occasionally we do offer free freight on a special item or group. But we do not increase our selling price to do it. We cut our margins even further when we do this.
Do Not Sign The Diver’s Paperwork Without Inspecting The Order. It is the customer’s responsibility to verify and inspect all shipments at the time of delivery. If you are not satisfied with the condition or quality of the shipment, make a note of it on the bill of lading (paper work the driver wants you to sign) BEFORE THE CARRIER LEAVES, or refuse the order. Count all the cartons and check that the quantity matches the amount on the bill of lading. If any cartons are missing mark the missing amount on the driver’s bill of lading. If the carrier won’t wait while you check your order, mark POSSIBLE DAMAGE BEFORE SIGNING YOUR NAME. Boxes may look perfect but once opened you could find some damage and the possible damage statement you wrote will help with the claim. Then call us immediately so we can handle the problem for you.
Our manufacturer’s packaging meets or exceeds industry standards. Damaged shipments are very low, however damage can occur. If this happens, you MUST keep all original box and packing at the original delivery site in order for the factory and freight carrier to participate in a freight claim. Damage MUST be reported to our office no later than 5 business days of receipt of order. We will have a replacement sent out as quickly as possible.
Before returning any item, PLEASE CALL US! We will obtain a factory RA Number (return authorization) for you to place on the box before shipping. Items returned without this number will be refused by the factory and you will be responsible for the shipping charges both ways. All returns must be in original cartons and packing in new, unused condition. Return freight and a restocking fee of 30% may apply if the item was not reported on the bill of lading and or to us at time of delivery as freight damaged or defective.
If after receiving a shipment from us you find the size, color or item is incorrect, just let us know. We will have a replacement for you as quickly as possible. A restocking fee and return freight may be charged to you if it is not the factory or our error. If it is a factory error, we'll get a replacement to you at no charge as quickly as possible.
You can cancel your order as long as the item has not been received by the factory or shipped. If the order has already been sent to the factory, we will do our very best to cancel it, but cannot guarantee that the cancellation will be possible. If you do receive an order that was cancelled, accept delivery of the item and call the Our Office for return instructions.
All our manufacturers offer warranties on their products! Warranties obviously will vary by each manufacturer and product. Be sure to call us if you require more details.
Because of our discount structure, we require payment with order by credit card, money order, business check or wire transfer. In certain circumstances Purchase Orders or other arrangements may be arranged.
We will be happy to provide bid pricing and quantity discounts for you